Just Say Yes!
Extreme Customer Service-- How to Give It! How to Get It!Book - 2000
Concrete principles such as putting customer needs ahead of company policy, and motivating all your employees to "extreme-service" the customer.
Publisher: Franklin Lakes, N.J. : Career Press, c2000.
Branch Call Number: 658/.812/Nul 6173cg 1
Characteristics: 190 p.